Melbet Partner Privacy Policy — Your data is our responsibility

1

Introduction & Scope

Melbet Partner ("we", "us", "platform") explains in this Privacy Policy what information we collect when you use the melbetpartner.pro website and its associated mobile applications, how we use that information, and how we keep it secure.

This Privacy Policy applies to all users — whether you are a registered member or simply browsing as a visitor. By using our platform, you agree to this Privacy Policy.

This policy may be updated from time to time. The date of any changes will always be shown at the top of the page. For significant updates, we will notify registered members by email.

2

What Information We Collect

Melbet Partner collects your information through several methods. A detailed breakdown is provided below:

Information provided at registration:

• Full name and date of birth.
• Email address and mobile number.
• Current address and postal code.
• Preferred language and currency.
• Password (stored in encrypted form, never in plain text).

During KYC Verification:

• Copy of national ID or passport.
• Utility bill or bank statement (proof of address).
• Mobile Pay/Nagad/Rocket number or bank account details.

Automatically Collected Information:

3

How Your Information Is Used

Melbet Partner uses your data only for specific, legitimate purposes. We never use it in ways that are unauthorized or excessive.

• Account Management: Verifying registrations, securing logins, and protecting account safety.
• Service Delivery: Ensuring smooth operation of betting, gaming, and payment services.
• Contact: Sending important updates, promotional offers, and support.
• Fraud Prevention: Detecting suspicious activity and maintaining the security of the platform.
• Legal obligation: Complying with regulatory guidelines and adhering to AML (Anti-Money Laundering) policies.
• Service Improvement: Analyzing user experience to improve the platform.

4

Data Retention & Duration

Melbet Partner does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years in accordance with legal obligations.
• Transaction records: Financial transaction data may be retained for an extended period as required by law.
• Log Files: Automatically deleted after 90 days as a general rule.

5

Sharing Data with Third Parties

Melbet Partner does not sell or rent your information to third parties without your consent. However, limited data may be shared in the following circumstances:

• Payment processor: Information required to process Mobile Pay, Nagad, Rocket, and bank transactions is shared with the payment gateway.
• KYC Provider: Information is shared with designated third parties for identity verification purposes.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• AML/Fraud Detection: Information may need to be shared with regulators for anti-money laundering purposes.
• Technology partners: Limited information may be shared with technology partners to operate the platform; however, they are also bound by our privacy standards.

6

Cookies & Tracking Technologies

Melbet Partner's website uses cookies and similar technologies to enhance your browsing experience.

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your preferences (language, theme). Can be disabled.
• Analytics Cookies: Analyzes how the site is used. Can be disabled.
• Marketing Cookies: Used to display relevant ads. Can be disabled at any time.

7

Security Measures

Melbet Partner follows industry-standard technologies and practices to protect your data. Our security framework is updated on a regular basis.

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Password hashing: Your password is stored as a bcrypt hash.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular audits: Security experts conduct regular system audits.
• Access control: Only authorized personnel are permitted to access user data.
• Data Backup: Regular backups ensure no data is lost in the event of a technical issue.

8

Your Rights

As a Melbet Partner member, you have several important rights regarding your personal data. We respect these rights and make them easy to exercise.

To exercise these rights support@melbetpartner.pro— email us or reach out via live chat.

9

Child Protection Policy

Melbet Partner strictly refrains from providing services to anyone under 18. We do not knowingly collect or store data from minors.

10

Privacy Policy Updates

Melbet Partner may update this Privacy Policy as needed. Any changes will be published on this page, and the updated date will be shown at the top.

For significant changes, registered members will be notified by email in advance. Continued use of the platform after an update constitutes your acceptance of the revised policy.

11

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: support@melbetpartner.pro
• Live Chat: Click the icon at the bottom right of the website.
• Time: Support is available in Bengali 24/7.

We take all complaints seriously and aim to respond within 48 hours. Our goal is to keep your data as secure as possible and to earn your trust.